FREE

Call Center Applications-
Request a FREE, No Obligation Price Quote Here>>

Deliver exceptional customer service today!
Start connecting your calls to profitability whether your call center is large, small, formal or informal.

Mitel productivity tools include:

• "Screen Pop" capabilities to display the caller's phone number or account number on an agent's computer screen.
• Inbound call routing to quickly connect customers to the appropriate agent or department.
• Automatic Call Distribution (ACD) to effectively utilize call center agents.
• Track activity and performance with easy-to-use management information reporting programs.

Enhance the customer experience and improve the efficiency and quality of your contact centers with Mitel's most powerful customer relationship and business management tool.

Contact Center Suite gives your agents and staff powerful tools for handling and routing calls, e-mails, faxes and text messages from a standard PC, while providing your managers better insight into traffic and operations. Scalable to fit businesses of any size, Contact Center Suite is an ideal solution for optimizing a single large call center, coordinating operations across any number of distributed facilities, or within an individual department or workgroup.

CRM Integration Provide more personalized and consistent customer care by integrating your communications system directly with your Microsoft^® Customer Relationship Management (CRM) software through Mitel's Telephony Manager. Customer information is automatically screen popped to your sales and support personnel, who also have the ability to transfer, conference, or record calls directly from their Microsoft CRM interface, and monitor the presence and availability of other team members to provide the best possible experience for your customers.