Car Dealership Uses Mitel UC To Drive Cost Savings – Case Study

Car Dealership Uses Mitel UC To Drive Cost Savings, Streamline Processes, And Improve Customer Interactions

Tele-verse specializes in car dealerships in Long Island New York. From planning to installation to customer support and service we provide the communications back-bone for growing car dealerships and the needed to improve communications across locations, while adding depth and ease to the ways employees interact with one another and with customers.

HEADQUARTER TOYOTA CASE STUDY

CHALLENGE:

Headquarter Toyota needed to improve communications across locations, while adding ease of use to how employees work with one another and with customers and clients.

SOLUTION:

The dealership replaced a Nortel Meridian PBX system with a Mitel Unified Communications (UC) solution, comprising Mitel IP Phones, Mitel Voice Switches, and Mitel Professional Communicator.

BENEFITS:

  • Expedited sales process
  • Cost saving due to reduced travel and four-digit calling
  • Less need for IT to manage the system
  • IM, web chat, and video conferencing options

Jangling The Keys Of Change With VoIP

With two locations and now 300 employees, the company sought more efficient ways to conduct meetings and expedite staff interactions, while fostering a cohesive working environment.

TOOLS AND SUPPORT FOR TWO LOCATIONS

While Headquarter Toyota has always used technology innovations to support sales staff and facilitate efficient processes, its existing phone infrastructure was decades old, but had sufficed for the one location.

The second dealership, Headquarter Honda, was a new facility that has achieved the prestigious Leadership in Energy and Environmental Design (LEED) platinum certification. From a vegetation covered roof that helps generate the building’s power to reclaimed water tanks, Headquarter Honda is all about efficiency.

Remember: Mitel aquired Shoretel in 2017

To read the case study download the PDF case study here: CS-12-Onsite-HeadquarterToyota

 

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