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As a longtime customer of Tele-Verse, I would like to personally thank you and your staff for the wonderful installation job on our firms new MIVOICE Digital Telephone System. Your team's professionalism efficiency and tireless effort in configuring and fullfilling our requirements, while accommodating our schedule, were appreciated. The staff is transitioning well from the old system to the new, and is becoming more acclimated with each passing day. The updated system has become a great asset to our company in improving communications with its customers as well as our in-house communication workflow productivity. Once again it was a pleasure to do business with Tele-Verse and we are looking forward to working with you and your staff in the future.
As one of the owners of our company, I am writing this letter to express my satisfaction of your company in general and for your service technicians specifically. We installed a Mitel phone system in our five locations over a year ago and have found the system has added to our efficiency and continues to provide the services we need. During the installation process, we had multiple contacts with service technicians and found them to be efficient, consistently helpful, and very patient as they trained a variety of employees. Their pleasant demeanor encouraged my staff to pursue any line of questions that they had enabling them to quickly become proficient and comfortable with the change of systems. As we have required additional training or telephone repairs, all of the service technicians have continued to be a positive resource for us to rely on.
If you want to increase functionality and efficiency in your telecommunications while reducing your monthly expenses, please talk to the sales engineers at Televerse. The Televerse team performed and promised - and more. While we were in the midst of an acquisition, build out, and consolidation, Televerse came through for us in a way that was seamless to our customers. We are very happy to have made the switch to Televerse. And you will be too.
You have an excellent staff. Mark just installed the extra headsets and he also showed me something in the database programming that was giving me trouble. He speaks highly of the company and I thought you should know that. Also, while I am at it, and this compliment is well overdue, I wanted to personally compliment Glen and what a famous job he has done in our office. He is such a delight to work with and very accommodating. He cabled our office very quickly and professionally. We enjoyed having him here at the office. Ralph is super nice too and he and Glen worked very well together in customizing our system.Kevin has been great to work with too with the day-to-day technical questions.From sales, to install, to customer service and maintenance, you have great employees and a well run company.”
CHRISTINE M. WHITTNEBEN
I would like to take this opportunity to inform you that one of your employees, Mark Logan, has done a wonderful job at The Lowell School. He has been here on several occasions to service our equipment including the Viking software bell system. Mark is very knowledgeable about the products and always helpful in answering questions about their capabilities and features. In addition,he is always very patient, polite, and professional. Mark Logan is an excellent representative of your company. I, as well as our entire staff, appreciate everything he has done for us.
I want you to know that we are very pleased with the quality of service Dan and the rest of your company provides. We sincerely appreciate your responsiveness and the way you conduct business.
IT Manager – Precision Gear